Your questions, answered.
From finding the gym to understanding your membership, get clear answers before your first visit.
Before your
first visit.
Where is the gym?
Fitgenix Gym is at Basement, Sitaram Building, Santosh Bhuvan Naka, Nalasopara East. Contact reception to confirm the entrance and directions.
What are the opening hours?
Monday to Saturday: 5:00 AM to 12:00 midnight. Sunday: 4:00 PM to 10:00 PM. Confirm holiday changes with reception.
Can beginners join?
You can visit the gym and discuss your experience and goals with our team before choosing a membership.
Which plan includes cardio or steam?
Compare the current membership inclusions and confirm availability with reception.
Is personal training included?
Personal training is charged separately unless your selected package expressly includes it.
Are yoga and Zumba available?
Check the current class schedule and confirm eligibility and timings with reception.
Can I try the gym first?
Book a free demo with your name, mobile number and preferred date. Submit your request directly; reception will contact you. Reception will confirm the time; the request does not reserve a slot automatically.
Can I freeze, transfer or cancel my membership?
Refer to the published membership policy and your signed membership terms. Ask reception before enrolling.